FAQ
Can't find your answer here? Email support@lightn.store and we'll get back to you within one business day.
Orders
How do I know my order went through?
You'll receive an order confirmation email right after checkout. If you don't see it within an hour, check your spam folder, then contact us.
Can I change or cancel my order?
Yes, within 12 hours of placing it and before it ships. Email us with your order number and what you'd like to change.
Shipping
How much does shipping cost?
Nothing. Standard shipping is free on every order within the United States, with no minimum.
How long will my order take?
Orders are processed in 1–3 business days and delivered 5–7 business days after dispatch within the contiguous U.S. Alaska, Hawaii, Puerto Rico, and APO/FPO addresses take 7–12 business days. See our Shipping Policy for details.
Where do you ship from?
Orders ship from within the United States.
Do you ship internationally?
Not yet. We currently ship within the United States only.
How do I track my package?
Use the tracking number in your shipping confirmation email on our Track Your Order page.
Returns & Refunds
What is your return policy?
You can return unused items in original packaging within 30 days of delivery. Return shipping is free: we email you a prepaid label.
How do I start a return?
Email support@lightn.store with your order number and the item you'd like to return. We'll reply within 1–2 business days with your return label and instructions.
When will I get my refund?
Within 5–7 business days after we receive and inspect your return, to your original payment method.
My item arrived damaged. What now?
Send us a photo within 7 days of delivery and we'll ship a free replacement or refund you in full.
Payment & Security
Which payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay, Apple Pay, and Google Pay where available. See our Payment Policy.
Is checkout secure?
Yes. Our site is SSL-encrypted, and payments are processed through Shopify's PCI DSS-compliant checkout. We never see or store your full card number.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address, as required by state law.
Products
How are your lamps powered?
Each product page lists the power source, such as USB, a rechargeable battery, or standard batteries, along with charging time and run time where relevant.
Are the products covered if they stop working?
If a product is defective, contact us within 30 days of delivery and we'll replace it or refund you.