Shipping Policy
Last updated: October 29, 2026
Lightn is based in Aventura, Florida. We currently ship to addresses within the United States. Here is everything you need to know about how and when your order arrives.
Free Standard Shipping on Every Order
Every order ships free within the United States. There is no minimum order amount and no hidden fees at checkout.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM Eastern Time, or on a weekend or holiday, begin processing on the next business day.
Delivery Time
| Destination | Shipping method | Estimated delivery after dispatch | Cost |
|---|---|---|---|
| Contiguous United States (48 states) | Standard Shipping | 5–7 business days | Free |
| Alaska, Hawaii, Puerto Rico, APO/FPO/DPO | Standard Shipping | 7–12 business days | Free |
In total, most customers in the contiguous U.S. receive their order within 6–10 business days of placing it. Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Where We Ship From
All orders ship from within the United States.
Carriers
We ship with established U.S. carriers such as USPS, UPS, or FedEx. The carrier is chosen based on your address and package size, so we can't guarantee a specific carrier for any order.
Order Tracking
Once your order ships, we'll email you a shipping confirmation with a tracking number. You can follow your package anytime on our Track Your Order page. Please allow 24–48 hours for tracking information to update after you receive the email.
Address Changes and Order Cancellations
Please check your shipping address carefully at checkout. If you need to change your address or cancel your order, email us at support@lightn.store within 12 hours of placing it. Once an order has shipped, we can no longer change the address, but you can still return it under our Return & Refund Policy.
Delayed, Lost, or Damaged Packages
- Delayed: If your tracking hasn't updated in 5 business days, or your order hasn't arrived within the estimated time, contact us and we'll investigate with the carrier.
- Marked delivered but not received: Please check with neighbors and around your property, and wait 24 hours, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us within 7 days and we'll file a claim and send a replacement or a full refund.
- Damaged in transit: Email us a photo of the item and packaging within 7 days of delivery and we'll send a free replacement or a full refund.
P.O. Boxes
We ship to P.O. Boxes through USPS. Delivery may take a little longer.
International Shipping
At the moment, we only ship within the United States.
Contact Us
Lightn
20301 W Country Club Dr, Aventura, FL 33180, United States
Email: support@lightn.store
Phone: +1 (321) 404-6520
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET