Return & Refund Policy
Last updated: October 29, 2026
We want you to love what you ordered from Lightn. If something isn't right, you can return it within 30 days, and return shipping is on us.
Return Window
You have 30 days from the date your order is delivered to request a return.
Free Returns
Returns are free. We email you a prepaid return shipping label, so you never pay to send an item back.
Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts and accessories included
- Accompanied by your order number or proof of purchase
Non-returnable: gift cards. Items that arrive damaged or defective are always covered (see below).
How to Start a Return
- Email support@lightn.store with your order number, the item(s) you'd like to return, and the reason.
- We'll reply within 1–2 business days with a return authorization, the return address, and a free prepaid shipping label.
- Pack the item securely, attach the label, and drop it off with the carrier. Please don't send items back without a return authorization, as we can't match unannounced packages to an order.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to post the credit. Because shipping is free, there are no shipping charges to deduct, and we don't charge restocking fees.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, whichever you prefer. In most cases you won't need to send the item back.
Exchanges
The fastest way to get a different item, color, or size is to return the original for a refund and place a new order.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please check with your bank first, then contact us at support@lightn.store.
Order Cancellations
You can cancel your order for a full refund within 12 hours of placing it, as long as it hasn't shipped. After it ships, simply return it using the steps above.
Contact Us
Lightn
20301 W Country Club Dr, Aventura, FL 33180, United States
Email: support@lightn.store
Phone: +1 (321) 404-6520
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET